Will I receive a message if I have ordered?
You will always receive a confirmation of the order by e-mail. You can find the total amount of the order including the shipping costs and payment details. Once the payment is received by us, your order will be prepared for shipment.
What do I pay for the shipping costs?
The cost of sending your Swaens Bamboo Underwear in the Netherlands is € 3.50. Do you order more than € 50, -? Then you will receive the shipping costs from us.
What do I pay for administrative processing?
No costs are charged for administrative processing?
How long does it take before I have my items?
For shipments within the Netherlands this is one or two working day (s) if the desired products are in stock. For shipments to Belgium is also one or two working day (s). Shipments to other European countries take a little longer to arrive at their destination.
Can I trace my order with a code?
Yes, orders within the Netherlands can be followed with a Track & Trace code. All our orders are handled by PostNL.
We are convinced of the properties of bamboo textile. We are happy to offer you the opportunity to experience this yourself and to form your own opinion about this. That is why at Swaens Bamboo Underwear you can always exchange or get your money back.
Are there requirements to exchange?
If the product you ordered does not fit or you think the color is not quite as desired, you can exchange it. You can exchange this article for the same item with a different size and / or color. If we have received your package, we will send you the new items to you.
Do I pay for shipping costs?
Yes, the costs you make for the return of the items are for your account. We will then reimburse the costs for resending the products again
How does it return or exchange?
That is simple. You send the order and the packing slip to us, indicating what you want. Or you send an e-mail to us; email@example.com. The address to which you must send the package is on the packing union.
Can I also get my money back?
Yes, but this is only possible if you return the article or the items undamaged within 14 days of receipt. If we have received your package, we will refund your money to your account within 3 days. You will be credited the full order amount including shipping costs. The costs for returning from your home to the webshop are for your account.
I have received a wrong product. What now?
Unfortunately, we can make a mistake and you will receive the wrong products. In that case, please contact firstname.lastname@example.org or call us 085 06 57 499. The costs for returning from your home to the webshop are at our